REFUND / CANCELLATION / RETURN POLICY

A fair process for every order.

Last updated: 27 September 2026

Cancellations

Contact us as soon as possible after ordering. A cancellation may be accepted before personal preparation, packing or dispatch begins. Once a Rudraksha has been prepared in the wearer’s name or an optional ceremony has been scheduled or performed, that personalized portion may not be cancellable except where required by law.

Returns

Because Rudraksha is natural and may be personally prepared, returns are assessed individually. Contact us within 48 hours of delivery with the order number, reason and clear photographs. Do not send a product back until return instructions are issued.

Incorrect, damaged or materially different items

If an incorrect item arrives, or the parcel/product is damaged in transit, notify us within 48 hours and retain the packaging. After verification, we may offer a replacement, repair, store credit or refund as appropriate. Natural variation in colour, texture, shape or surface character alone is not necessarily a defect.

Return conditions

Approved returns should be unused, unworn and complete with original packaging, certificate, accessories and gifts. Products altered, worn, damaged after delivery, missing their certificate, or returned without authorization may be refused. Earrings and other hygiene-sensitive items may be non-returnable where applicable.

Refunds

Approved refunds are issued to the original payment method after inspection. Payment-provider and bank processing times may vary. Original shipping, customs duties, taxes and return shipping may be non-refundable unless the return results from our verified error or applicable law requires otherwise.

International orders

International customers remain responsible for customs procedures and non-refundable duties or taxes. Refused delivery, unpaid duties or an incorrect address may result in courier and return costs being deducted where legally permitted.

How to request help

Use the contact page with your order number and supporting photographs. Final eligibility periods, exclusions and the legal entity/address must be confirmed by the owner and legal adviser before launch.